Authorize.net, a merchant provider used by many Ubersmith clients, is currently experiencing a prolonged outage. Any error messages you receive within Ubersmith regarding an inability to connect to Authorize.net are in fact due to the processor being down.

We will be keeping an eye on this situation and providing updates as they become available.

Update Fri Jul 3 11:42:57 EDT: Authorize.net has set up a Twitter account to keep clients up to date on the situation. It can be accessed here:

http://twitter.com/authorizenet

Ubersmith is pleased to announce the immediate release of Ubersmith DE version 1.6.4 and Ubersmith Pro version 5.6.4.

This new release incorporates a raft of new features, enhancements & bugfixes which further solidify Ubersmith’s position as the premiere business & infrastructure management solution for all tiers of the web hosting industry.

The most exciting feature in this release is the new Sales Manager, Ubersmith’s new sales tool. Sales Manager allows your sales team to keep track of potential new clients & open opportunities for both new and existing clients. Tightly integrated with Support Manager, it leverages the power of Ubersmith’s world-class ticketing system to bring all your sales-related email communications into a single system.

Security is also high on the list of improvements, including a completely new hashed password system and numerous enhancements to the internal access control system to ensure the security of your data.

Ubersmith DE 1.6.4 and Pro 5.6.4 are recommended upgrades for all users of Ubersmith. Read on for the complete changelog & download information.
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Attention all Ubersmith users:

We’ve gotten word today from one of our clients that they were contacted online and asked to divulge their Ubersmith login details via a web-based form. Presumably the party that contacted them used the guise that they were an Ubersmith employee asking for this information.

Ubersmith, Inc. will never contact you for login details unless it is explicitly required to resolve a problem you are encountering with a particular administrator account. We will definitely not contact you for login details out of the blue or have you fill out a form to provide them to us.

If you are contacted about login information and are not sure of the source, or are uncomfortable with the situation, please email

support at ubersmith dot com

so we can be sure that nothing untowards is going on. Also, if you find yourself confronted with a phishing attempt, please let us know as soon as we can so we can get the complaint process rolling and contact the proper authorities.

N.B.: In this particular case, the attacker was offering an ‘update’ to Ubersmith. As our Datacenter Edition clients know, we perform all DE upgrades. Customers of our Ubersmith product should know that downloads and updates are only available from the official Ubersmith downloads site:

http://downloads.ubersmith.com/

If you have any questions about this incident, please feel free to email us or give us a call.

Team Ubersmith

PayPal has announced scheduled maintenance for January 29th beginning at 11PM PST (January 30th, 7AM GMT) and lasting approximately 30 minutes. As this has proved to be an issue for some of our clients in the past, we have decided to supplement PayPal’s announcement with one of our own.

According to the information provided by PayPal, IPN (Instant Payment Notification) transactions will be delayed by the downtime. This means any payments you receive during this time via PayPal may not be immediately reflected within Ubersmith. Even once the downtime period is over, there is often a backlog of IPN notifications, which can lead to delays of an hour or more. This is not a problem with your Ubersmith configuration!

For more information about PayPal’s maintenance announcement, please visit this site.

Team Ubersmith

The Ubersmith offices are currently experiencing an issue with our telephone carrier.

Should you need to reach us, please email

support at ubersmith dot com

If your query is of an emergency nature, please email

911 at ubersmith dot com

This post will be updated as soon as telephone service is restored. We apologize for the inconvenience.

Update: Our phones seem to be functional once again, so if you need to contact the Ubersmith offices, feel free to do so!

It’s a new year, and a new release of Ubersmith! We’ve been hard at work over the cold, harsh winter to bring you the latest and greatest Ubersmith release!

Ubersmith 5.6.3 is a recommended upgrade for all users of Ubersmith. Read on for the complete changelog for the 5.6.3 release.

You can get your copy at:

http://downloads.ubersmith.com

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Hello friends,

Our Troy, NY office will be closed on the following dates:

• Wednesday, December 24th
• Thursday, December 25th
• Thursday, January 1

During this time, telephone support will not be available. Emergency email support will still be handled by the on-duty technician.

We wish you and your family all the best this holiday season!

Team Ubersmith

Yesterday and into today, Ubersmith’s home city has been enveloped in about a half an inch of ice.

While we currently have power, phone and internet connectivity at the office, it is possible that may change over the course of the day today. With limbs falling off trees and power lines failing, power outages are likely to increase throughout the day.

If we do lose power at the office, you may not be able to reach us via telephone. We would suggest that you email support with any queries should that be the case. We will do our best to respond to all requests are quickly as possible.

Thanks,
Team Ubersmith

Continuing our trend of frequent, feature filled releases (three in a row counts, right?) we are proud to present the latest release of Ubersmith!

You can get your copy at:

http://downloads.ubersmith.com

Click ‘more’ below for the complete changelog!

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If you’re new to Ubersmith, and are installing it for the first time, you may find our updated installation documentation to be helpful. These updated articles specifically focus on the Debian and CentOS Linux distributions.

This is all part of our efforts to update and improve Ubersmith documentation as a whole.