As a reminder, our offices will be closed Friday, December 25th, and Friday, January 1st.

Should you need assistance on these days, please email 911 at ubersmith dot com.

Team Ubersmith wishes you and your family the best wishes for the holiday season and a wonderful New Year!

Ubersmith 5.6.5.3 is a patch level release that corrects some issues encountered in Ubersmith 5.6.5.2. It is a recommended upgrade for all Ubersmith clients. Ubersmith 5.6.5.3 includes all the enhancements and fixes found in 5.6.5.0 through 5.6.5.2, with the following additions:

PLEASE NOTE: This is the final release of Ubersmith that will support PHP 4.x, 5.0.x, 5.1.x. If you are running one of these versions of PHP, you will need to upgrade prior to the 5.6.6 release. If you have any questions about this change, please email Ubersmith support.

Enhancements

• Updates to Comodo support
• API scripts to list unassigned IP addresses and create new IP Assignments
• Integration with Canadian MONERIS eSELECTplus gateway
• Integration with US MONERIS eSELECTplus gateway
• Support service renewal with bandwidth billing enabled but no devices associated
• Support persistent MySQL connections and automatic freeing of result sets
• PDF invoice improvements
• Add domain reactivation support for OpenSRS
• 4psa domain manager integration
• Move credit card and ACH gateway configuration into gateway module files
• Implement support for VERePAY gateway
• Provide .pem download link for complete SSL certificate orders

Bugfixes

• Correct an issue that prevented order queues from being deleted
• Taxes paid via account credits are not included in Taxes Collected report
• Correct a notice issue encountered when using the PHP Suhosin patch
• Correct an issue with service notes
• Properly report successful domain transfers via eNom
• Correct an issue interpreting encoded message subjects
• ip_assignment_new_search never returns more than 10 results
• Internal normalized list function only includes deactivated services
• Correct an issue encountered when deleting VLAN ranges
• Only show applicable ip groups in client interface
• Paid invoices with non-zero amount_unpaid cause incorrect unpaid balance on invoices
• Improper html escaping of ticket subject on client interface dashboard
• Changing service association for device resets IP assignment group association
• Error deleting device from device list
• Confirm link scrolls page to top when clicked
• Changing coupons doesn’t reset upgrade discounts
• Order summary double-counting coupon credits
• Properly handle SSL certificate orders for countries outside of the US
• Fix attachment support in api/ticket_respond.php
• Correct an issue when storing information related to authorize-only charges

Ubersmith 5.6.5.2 is a patch level release that corrects some issues encountered in 5.6.5.1. It is a recommended upgrade for all Ubersmith clients. Ubersmith 5.6.5.2 includes all the enhancements and fixes found in 5.6.5.0 and 5.6.5.1, with the following additions:

Enhancements

• Offer additional MySQL variable settings during setup
• Support alternative locale file names
• Modify listing of Comodo product offerings
• Improve error checking in api/getmetadata.php
• Automatic refresh can now be disabled
• Store bandwidth notification emails
• Automatically update last activity times in the ticket list when auto-refresh is used
• Set section name in order form template data
• extend api/list_ip_groups.php to list ip groups by facility

Bugfixes

• Verify that the MySQL PHP module is installed earlier in setup
• Always use correct brand when processing PayPal IPN payments
• cPanel integration dependent on currently active brand
• Corrected Unable to set “Automatic Refresh” to ‘disabled’ bug
• Problem exporting services
• Handle race condition when devices are deleted during a polling run
• Permission problem when user does not have access to default brand
• Cannot mark VLAN range as assignable
• Properly switch to upgrade mode during system upgrade
• Correct problems with ICMP echo tests under FreeBSD
• Avoid re-POST confirmation after a mass update with auto-refresh enabled
• Service status report shows no data
• Correct date/time picker positioning issue
• Correct spelling and formatting errors
• PHP notice in mimeDecode.php when parameter value is empty
• edit_client fails when attempting to update only custom fields
• Editing secondary details of a service plan resets tax configuration
• Correct problems when registering .ca domains via OpenSRS
• Correct JavaScript issue on Manage Departments page
• Switch to client’s brand when viewing tickets

Ubersmith 5.6.5.1 is a patch level release that corrects some issues encountered in 5.6.5.0. It is a recommended upgrade for all Ubersmith clients. Ubersmith 5.6.5.1 includes all the enhancements and fixes found in 5.6.5.0, with the following additions:

Enhancements

• Remove limits from list_packs and list_child_packs
• Improve Globalsign error handling
• Improve Comodo error handling

Fixes

• Correct issues with cPanel integration
• Include period in inv_packs records
• Correct an issue with sizing the device module error log popup
• Correct an issue with SSL private key and CSR generation
• Change default priority for outgoing email opened as ticket to Normal
• Correct issue with certificate cancellation/revocation code
• Correct problems that deleted devices cause with port display in dm_pdu

Ubersmith is proud to announce the release of Ubersmith DE version 1.6.5 and Ubersmith Pro version 5.6.5. This release includes several new features and bugfixes. Features of interest include user login activity logging and lockout, viewing another user’s assigned tickets, and improved SSL certificate ordering process (including support for Comodo, Globalsign, and OpenSRS).

Ubersmith DE 1.6.5 and Pro 5.6.5 are recommended upgrades for all users of Ubersmith. Read on for the complete changelog & download information.
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Authorize.net, a merchant provider used by many Ubersmith clients, is currently experiencing a prolonged outage. Any error messages you receive within Ubersmith regarding an inability to connect to Authorize.net are in fact due to the processor being down.

We will be keeping an eye on this situation and providing updates as they become available.

Update Fri Jul 3 11:42:57 EDT: Authorize.net has set up a Twitter account to keep clients up to date on the situation. It can be accessed here:

http://twitter.com/authorizenet

Ubersmith is pleased to announce the immediate release of Ubersmith DE version 1.6.4 and Ubersmith Pro version 5.6.4.

This new release incorporates a raft of new features, enhancements & bugfixes which further solidify Ubersmith’s position as the premiere business & infrastructure management solution for all tiers of the web hosting industry.

The most exciting feature in this release is the new Sales Manager, Ubersmith’s new sales tool. Sales Manager allows your sales team to keep track of potential new clients & open opportunities for both new and existing clients. Tightly integrated with Support Manager, it leverages the power of Ubersmith’s world-class ticketing system to bring all your sales-related email communications into a single system.

Security is also high on the list of improvements, including a completely new hashed password system and numerous enhancements to the internal access control system to ensure the security of your data.

Ubersmith DE 1.6.4 and Pro 5.6.4 are recommended upgrades for all users of Ubersmith. Read on for the complete changelog & download information.
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Attention all Ubersmith users:

We’ve gotten word today from one of our clients that they were contacted online and asked to divulge their Ubersmith login details via a web-based form. Presumably the party that contacted them used the guise that they were an Ubersmith employee asking for this information.

Ubersmith, Inc. will never contact you for login details unless it is explicitly required to resolve a problem you are encountering with a particular administrator account. We will definitely not contact you for login details out of the blue or have you fill out a form to provide them to us.

If you are contacted about login information and are not sure of the source, or are uncomfortable with the situation, please email

support at ubersmith dot com

so we can be sure that nothing untowards is going on. Also, if you find yourself confronted with a phishing attempt, please let us know as soon as we can so we can get the complaint process rolling and contact the proper authorities.

N.B.: In this particular case, the attacker was offering an ‘update’ to Ubersmith. As our Datacenter Edition clients know, we perform all DE upgrades. Customers of our Ubersmith product should know that downloads and updates are only available from the official Ubersmith downloads site:

http://downloads.ubersmith.com/

If you have any questions about this incident, please feel free to email us or give us a call.

Team Ubersmith

PayPal has announced scheduled maintenance for January 29th beginning at 11PM PST (January 30th, 7AM GMT) and lasting approximately 30 minutes. As this has proved to be an issue for some of our clients in the past, we have decided to supplement PayPal’s announcement with one of our own.

According to the information provided by PayPal, IPN (Instant Payment Notification) transactions will be delayed by the downtime. This means any payments you receive during this time via PayPal may not be immediately reflected within Ubersmith. Even once the downtime period is over, there is often a backlog of IPN notifications, which can lead to delays of an hour or more. This is not a problem with your Ubersmith configuration!

For more information about PayPal’s maintenance announcement, please visit this site.

Team Ubersmith

The Ubersmith offices are currently experiencing an issue with our telephone carrier.

Should you need to reach us, please email

support at ubersmith dot com

If your query is of an emergency nature, please email

911 at ubersmith dot com

This post will be updated as soon as telephone service is restored. We apologize for the inconvenience.

Update: Our phones seem to be functional once again, so if you need to contact the Ubersmith offices, feel free to do so!